FAQs
1. How can I contact you?
You can reach us by email at orders.infobl@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.
2. Where are your products shipped from?
Our products are sourced from various suppliers and are shipped from multiple locations. We ensure that all items are shipped efficiently to provide you with the best possible delivery experience.
3. Can I get a refund on my products?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.
4. What is the process for returning an item?
To initiate a return, please contact us at orders.infobl@gmail.com. We will provide you with instructions on how to return your item.
5. Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.
7. What should I do if I receive a damaged or incorrect item?
If you receive a defective or incorrect item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.
8. Can I exchange my item for a different one?
The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.
9. Do you ship internationally?
Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.
10. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress through the shipping carrier's website.